Cancellations & Returns

Cancellations & Returns

We offer a hassle-free return policy within the GCC. If a customer is not 100% satisfied with his purchase from us he can return or replace the product within 14 working days from the date of delivery.

With the exception of Cosmetics, Personal Care & Fragrances can be returned within 14 working days of receipt, so long as they are unused and in the original packaging. If there is any payment gateway and shipping fee on this order it would be deducted from the refund amount.

Refund if paid by:

  • Credit/Debit Card: The amount will be refunded within 3-7 working days, to the same credit/debit card used during the order process.
  • Cash on Delivery: Our Customer Service will do a bank wire transfer to the person who placed the order within 14 working days, once the bank details are provided to the respective team.
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